Shipping Policy
Handling Time
UPS parcel items generally ship within 1 business day. Freight items generally ship within 2 business days.
Order Processing
We strive to process and ship orders as quickly as possible.
If an item requires additional processing time or is temporarily unavailable, we will contact you with an estimated ship date.
Shipping Information
We ship throughout the continental United States. Certain products are subject to shipping restrictions, and some items must be shipped via LTL or full truckload freight due to their size or weight.
During checkout, shipping charges and estimated delivery dates are calculated based on product availability, destination, and the shipping method selected.
For Hess Services local or regional deliveries—including precast products, large storage tanks, and other oversized items—we will provide a delivery quotation and, when applicable, an invoice that allows you to pay for both the merchandise and delivery together.
Many shipping charges are based on product weight. Product weights are listed on individual product pages when applicable. To comply with carrier rating requirements, shipping weights may be rounded up to the next whole pound.
Returns Policy
Standard Returns
Most new, unopened items may be returned within 30 days of delivery for a refund of the product purchase price, less all shipping charges and any applicable restocking fee.
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A non-refundable restocking fee of up to 30% may apply.
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Returns are also accepted if we shipped an incorrect item.
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Please Contact Us to obtain a Return Merchandise Authorization (RMA) number and return instructions before shipping any item back. Unauthorized returns may be refused.
If the return is the result of our error (for example, you received an incorrect item), we will waive the restocking fee and arrange for and pay the return shipping costs.
Precast Products & Tanks
Please inspect precast products, tanks, and other large freight shipments before unloading whenever possible. We cannot be responsible for damage that occurs during unloading by the customer or the customer's representative.
Surplus Inventory
Products identified as Surplus are typically unused but may consist of older inventory, discontinued products, or items no longer in current production. Original packaging, documentation, or manufacturer warranties may not be available unless specifically stated.
Please review each product description carefully for condition details. For critical applications—particularly those involving seals, gaskets, elastomers, or other soft goods—we recommend inspecting the product and verifying suitability before installation or use.
Out-of-Warranty & "As-Is" Merchandise
Products identified as Out of Warranty and/or As Is are sold without warranty or guarantee unless otherwise stated.
Once an item has been used, assembled, modified, or installed, it is not eligible for return or refund.
Damaged, Missing, or Incorrect Shipments
If a package appears damaged before opening, please contact us for instructions before opening the shipment.
After opening, if you discover shipping damage, missing items, or receive an incorrect product, contact us immediately. Do not discard the original packaging or packing materials, as they may be required to process a freight or carrier claim.
Refund Processing
Once your return is received and inspected, refunds are typically processed promptly.
In most cases, you should expect to receive your refund within approximately 1 to 2 weeks from the date we receive your returned merchandise.
Many refunds are completed sooner than this estimated timeframe.
Returning an Item
If you need to return an item, please Contact Us with your order number and details about the product you wish to return. We will respond promptly with return instructions and an RMA number, if applicable.