Terms of Service and Refund Policy
Returns Policy
You may return new, unopened items within 30 days of delivery for a full refund on the product(s), less all shipping costs. Returns are also accepted if we send you the wrong part as described. Contact Us to obtain an RMA# and instructions before shipping the product back.
We will arrange and pay the return shipping costs if the return is a result of our error (you received an incorrect item as described)
Out of Warranty/As-is merchandise:
Items sold that are marked as 'out of warranty' and/or "as is", are sold as is without guarantee. Once you use, assemble or install the product in any way, no returns/refunds will be provided.
Damaged/Missing Items:
If a box/item appears damaged before opening, contact us for instructions before opening the merchandise.
For boxes/crates you open, if the product appears damaged, missing or you received the wrong product, contact us immediately for instructions, and for filing a claim with the shipper when applicable. Do not discard the box or packaging materials.
Refunds:
When refunds are provided you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We ship to anywhere within the continental US. Note that there are restrictions on some products, and some products have to shipped through freight.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.